Terms and Conditions

1. Introduction

Welcome to TCool by Macarons Wardrobe! These Terms and Conditions govern your use of our website and your purchase of our products, including women's underwear. By accessing our website or making a purchase, you agree to these terms. Please read them carefully before placing an order.

2. Eligibility

To make a purchase, you must be at least 18 years old or have parental or guardian consent. By using our site, you confirm that you meet this requirement.

3. Product Information

We strive to ensure all product descriptions, prices, and availability are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies or omissions at any time without prior notice.

4. Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or reject your order at our discretion. If your order is cancelled after payment, a full refund will be issued.

5. Pricing and Payment

All prices are listed in Malaysian Ringgit (MYR) and include SST where applicable. We accept payments via Bank Transfer.
Full payment is required before processing and shipping.

6. Shipping and Delivery

We deliver throughout Malaysia using trusted courier partners. Delivery times may vary but typically range from 1–5 business days. Delays caused by the courier or external factors are beyond our control. Shipping fees will be shown at checkout.

7. Returns and Exchanges

Due to hygiene reasons, we do not accept returns or exchanges on panties unless:

- The item is defective, or
- The wrong item was shipped.

In such cases, please notify us within 3 days of receipt with photo evidence. Items must be unworn, unwashed, and in original packaging.

8. Intellectual Property

All site content, including logos, text, graphics, and product images, are the property of TCool by Macarons Wardrobe [Happy Hearts Gifts Enterprise CT0143138-T] and may not be copied, modified, or distributed without prior written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our liability is limited to the amount paid for the specific product.

10. Privacy Policy

Your privacy matters to us. We collect, store, and use your personal data in compliance with the Personal Data Protection Act 2010 (PDPA).

11. Amendments

We reserve the right to change these Terms and Conditions at any time. Updates will be posted on our website, and continued use of the site implies acceptance of those changes.

12. Governing Law

These Terms are governed by the laws of Malaysia, and any disputes will be handled by the courts of Malaysia.